Refund Policy

We want you to be satisfied with NotioDocs. This Refund Policy explains when you are entitled to a refund, how cancellations work, and how to request help. Payments for NotioDocs are processed by Paddle, which acts as our Merchant of Record.

1. 30-Day Money-Back Guarantee

If you are not satisfied with NotioDocs, you may request a full refund within thirty (30) days of your initial paid subscription purchase, no questions asked. This guarantee applies to your first paid subscription period for the Service.

2. Early Access Purchases

Early access plans (including locked early-access pricing) are covered by the same 30-day money-back guarantee on your initial purchase. After the 30-day window, standard renewal rules below apply unless mandatory consumer law requires otherwise.

3. Cancellations

You can cancel your subscription at any time. Cancellation stops future renewals. Your plan remains active until the end of the current billing period; you will not be charged for subsequent periods after a successful cancellation takes effect.

4. Renewals

Subscription renewals are generally non-refundable once the renewal period has begun, except where required by applicable law or expressly approved by us under this policy (for example duplicate charges or clear billing errors).

5. Exceptions

We may decline refund requests that fall outside the 30-day window, that relate to renewals already started (except as required by law), or that involve abuse of the guarantee (such as repeated subscribe-and-refund cycles). Nothing in this policy limits rights you may have under mandatory consumer protection law in your country of residence.

6. How to Request a Refund

Email Jamie (Founder & Developer) at jamie@notiodocs.com with:

• the email address used for your account or purchase;
• your order or transaction reference if available; and
• a brief note that you are requesting a refund.

We aim to respond promptly. Approved refunds are processed through Paddle back to your original payment method. Timing can vary depending on Paddle and your payment provider.

7. Billing Support via Paddle

For payment method updates, invoices, VAT receipts, and some billing queries, Paddle's customer support may also assist, as they are the Merchant of Record. You can still contact us first at jamie@notiodocs.com and we will help coordinate where needed.

8. Contact

Questions about this Refund Policy: Jamie (Founder & Developer), jamie@notiodocs.com, Suite RA01, 195–197 Wood Street, London, E17 3NU. See also our Contact page and Terms of Service.